FAQS

1. When will my order ship? 

Orders generally ship 1-3 days after the order is placed. We strive to make sure all products are packaged with the freshest ingredients and care; therefore, pre-orders ship closer to the actual Christmas Holiday (typically the first week of December).

2. What if I need my box sooner? 

Please contact Info@TheKringleKrate.com if you need your package sooner and we will be happy to ship it early. 

3. Can I ship to a different location than my billing address? 

Yes, make sure to update the shipping address with the appropriate location when you place your order. 

4. What is a double-box? 

A double-box contains two sets of each item. This box is ideal for two children households or children who may want to complete their Christmas Eve activities with a friend or family member. 

5. Where do you get your products from?

All products are sourced from US based small businesses. This means that there might be slight variations form one item to another. We vet all suppliers to ensure quality and timeliness are of the upmost priority. 

6. How do your boxes ship? 

Kringle Krates are shipped in printed mailer boxes. When the recipient opens up the mailer box, the items will be inside. Stocking Stuffers and add-on products are shipped in teal or red poly mailers. 

7. Do you make custom boxes? 

Yes! Do you have a unique situation such as a food allergy or disability? We are happy to accommodate such requests and want to ensure you are 100% satisfied with our product. Please email Info@TheKringleKrate.com with your request. 

8. What products are included in a Kringle Krate Christmas Eve Box? 

Please review the product description for an updated list of the contents in each box. 

9. How much does shipping cost? 

Shipping cost is dependent on the size and weight of the package. Shipping is generally $3.00 - $9.00 depending on the packages final destination. Follow us on Facebook, Instagram or via email to receive exclusive offers including FREE Shipping.